Select Page
Warranty, Terms & Conditions

Home 9 Support 9 Warranty, Terms & Conditions

WB Manufacturing’s Promise

WB Manufacturing warrants that its products shall be free of substantial defects in original material and workmanship based on specifications from the date of delivery to the extent detailed herein.

WB Manufacturing promises to repair or replace any WB Manufacturing brand product or component that is defective in material or workmanship under normal use for as long as the End User owns it. This is the sole and exclusive remedy for WB Manufacturing products to be found defective. This warranty applies to WB Manufacturing products from the date of delivery to the End User and is non-transferable but is subject to limitations, exclusions or other provisions detailed below. End User implies the final purchasing entity acquiring the product from a WB Manufacturing Authorized Dealer for the purchaser’s use and not for resale, remarketing or distribution.


WB Manufacturing Limited Lifetime Warranty Terms

Limited Lifetime Warranty — WB Manufacturing warrants that its laminate furniture, Collaborative Workstations, Media Center Cabinets, CaseworkUSA® Storage, REplay® Laminate Lockers & Cubbies, REplay® Storage Cabinets, Rhapsody® Music Storage, Sconnie Chairs, Elevate Stools, World Famouse Lockers, and its steel frame products, specifically our desks, tables, chairs, and stools shall be free of substantial defects in original material and workmanship from the date of delivery. This warranty is subject to the limitations and exclusions indicated below. Additionally, WB Manufacturing warrants that all laminate furniture products are to be compliant with Custom Grade or better, as defined in AWI Standards, Eighth Edition, Revision 2, unless contract documents indicate otherwise.

12 Year Warranty — WB Manufacturing warrants that its laminate tops, butcher block tops, phenolic tops, epoxy tops, stainless steel tops, high wear and moveable parts (ie: casters, glides, etc.) shall be free of substantial defects in original material and workmanship for twelve (12) years from the date of delivery.

5 Year Warranty — WB Manufacturing warrants that all pneumatic bases and bases with flip mechanisms are free of substantial defects in original materials and workmanship for five (5) years from the date of delivery. Fomcore products are also warranted to be free of defects in material and workmanship under normal use of the product for five (5) years. Product must be properly cared for, maintained and in use by its original owner. Damage in transit or by negligence, abuse, abnormal usage, misuse, accidents or alterations nullifies the warranty.

1 Year Warranty — WB Manufacturing warrants that all electrical components, dry erase markerboard surfaces and HangOut Stools are free of substantial defects in original materials and workmanship for one (1) year from the date of delivery.


WB Manufacturing Warranty Exclusions and Limitations

Exclusions — This warranty does not apply and no other warranty applies to the following:

• Defects cause by abuse, modification or alteration of the product.
• Any damage caused in transit by the carrier. WB Manufacturing will handle this with separate terms.
• Ordinary wear and tear (including but not limited to, scratching of laminate, phenolic, epoxy and butcher block tops, and ghosting on dry-erase markerboard) involving primary furniture surfaces, which are to be expected over the course of ownership.
• Products installed, used or maintained without following product specifications, assembly instructions or WB Manufacturing recommendations and warnings.
• Any intentional modifications or attachments to the product that were not designed or approved by WB Manufacturing.
• Product exposure to water, high or low humidity.

Warranty Limitations

This warranty is provided only to the initial purchaser, is non-transferable and is valid strictly for as long as the product is owned by the original customer. To be protected under this warranty, all products must be stored in areas of controlled temperature and humidity, and periodic regular scheduled maintenance must be performed. Cleaning of the high pressure laminate should be done by warm water and a non-abrasive cleaner. Abrasive materials should not be used for cleaning.
This warranty does not cover improper assembly/installation, failure as a result of inadequate inspection and maintenance, accident, vandalism or freight damage. Any incidental or consequential damages, including but not limited to business losses, personal property damage, and third party liabilities are hereby expressly excluded.
WB Manufacturing shall repair or replace, at its discretion, any portion of the product which proves to be defective under the terms of this warranty. Freight and installation costs are not included. WB Manufacturing may elect to substitute a reasonably comparable product, or a cash refund of the original purchase price (less reasonable depreciation) in the event the original warrantied product is no longer manufactured at the time the warranty is exercised.
WB Manufacturing products are not recommended or warranted for outdoor use. Some natural color variations occurring in plastics, laminates, paints or other natural materials are inherent to their character and cannot be avoided. WB Manufacturing does not consider these as defects. In addition, color-fastness or matching of colors, grains or textures of such materials are not warranted. Materials used at the request of a user or provided by customer is not warranted. There are no implied warranties of fitness or merchantability, and there are no other express warranties beyond the warranties expressed here.



Orders will be accepted only from authorized WB Manufacturing dealers. Acceptance of any and all orders is the sole discretion of WB Manufacturing. Verbal orders will not be accepted. Submit signed purchase orders in writing. Orders are FOB Thorp, WI 54771 and do not include local, federal or state taxes.


Pricing & Payment Terms

Prices are subject to change without notice and WB Manufacturing is not responsible for typographical errors. Sales Tax is required for Wisconsin and Michigan and will be added to the invoice unless resale certificate applies. Standard Payment Terms: 1% 10 Net 30.


Handling Fee

In some cases, extra fees may apply to your order that are not indicated on the individual pricing pages.
Contact your WB Manufacturing Project Manager or Estimating Team for applicable fees:
• One-time Engineering fees may apply (not applicable for reorder of same product)
– custom shapes, drilling top/bottom, etc.
• Orders shipping LTL and order amount totals less than $750
– $150 LTL handling fee applied
• Ground packaging
– $75 list will be applied to each item
• Rush/expedited projects may have fees applied
– contact the plant for availability and capacity.
• Products in process or non-stock and custom materials cannot be canceled, customer is responsible for all costs incurred by WB Manufacturing prior to receipt of any change or cancellation.
• Potential fees may apply for design assistance and/or change orders.
• Any special delivery services needed will incur upcharges.
– Examples: lift gate, inside delivery, etc.


Cancellation and Change Policy

Product in process cannot be cancelled. The customer is responsible for all costs incurred by WB Manufacturing prior to receipt of any change or cancellation.



Returned Merchandise will not be accepted unless authorized in writing prior to return. Call our Customer Service Department for a Return Materials Authorization (RMA) number. Standard product returns are subject to a 25% restocking charge. Customized products may not be given return authorization. Returns must be freight prepaid. At no time is merchandise to be returned to WB Manufacturing without prior approval. If merchandise is returned without authorization, we will reject it.


Freight Damage

Note: Failure on your part to follow these instructions may affect the costs for delivery and replacement for damaged goods.

Motor Freight: Inspect the shipment immediately following delivery for damage. The driver must note all damaged cartons or shortages on the bill of lading and or delivery receipt before you sign for the shipment.

UPS or FedEx Shipments: Inspect the shipment immediately following delivery for damage. Note all damage on the receipt and have the driver initial before you sign the receipt. Do not remove any damaged merchandise from the original carton until an inspection has been made or waived by the shipping company.

Buyer should count and thoroughly inspect all items for shipping damage before accepting delivery. If there is a shortage, please note the shortage on the delivery receipt. Note visible damage on the delivery receipt and show the driver. If damage has occurred, report this to WB Manufacturing immediately. If it appears that damage could be possible, insist that the carton be opened and contents inspected by the driver. You have the right to accept partial shipments and refuse the remaining damaged units. Do not accept shipments of severely damaged items. Important: A clear receipt for a shipment in which there is damaged merchandise or a shortage relieves the carrier of further responsibility.

Merchandise title passes from WB Manufacturing to the consignee upon delivery to the carrier. It is your responsibility to turn the freight claim in for the damaged merchandise, including the cost of the shipment. This is the only way you can receive payment for merchandise damaged in transit.


Product Suitability

Many states and localities have codes and regulations governing sales, construction, installation and/or use of products for certain purposes, which may vary from those in neighboring areas. While WB Manufacturing attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of product, please review the product application, and national and local codes and regulations, and be sure that the product, installation and use will comply with them.


OSHA Hazardous Substance & California Prop 65 Product Information

Material Safety Data Sheets (MSDS) for OSHA defined hazardous substances and a list of products known to the State of California to cause cancer or reproductive harm are available by contacting WB Manufacturing, 507 East Grant Street, Thorp, WI, 54771.

The information and recommendations contained on the MSDS supplied by the manufacturer is considered to be accurate and reliable. WB Manufacturing, however, makes no warranty with respect to the accuracy or reliability of the information or the suitability of the recommendations. WB Manufacturing disclaims any and all liability to any user thereof.